The IFRC Feedback Kit is Tool 15 in the CEA Toolkit and aims to support users to build and manage community feedback mechanisms. It does this by assembling all available resources across the six stages of the feedback cycle, and directing the user to those most relevant to a specific situation.
Modules:
Module 1: Community feedback – why bother?
Module 2: Feedback essentials
Module 3: How to listen and respond to open community feedback
Module 4: How to use perception surveys in a feedback mechanism
Module 5: How to handle sensitive feedback
Feedback tools:
01: Tips for creating leadership buy-in
02: Determining the scale of a feedback mechanism
03: Defining the communication channels for a feedback mechanism
04: Deciding on how to document feedback data
05: Community feedback form
06: Kobo template
07: Community feedback logbook
08: Feedback mechanism design workshop package
09: Mapping the information flow
10: Mapping and agreeing on roles, responsibilities and resources
11: Feedback mechanism model budget
12: Community feedback training package
13: Sampling guidance (coming soon)
14: List of perception survey questions (coming soon)
15: Workshop agenda for designing a questionnaire
16: Quick FGD guide for testing questions
17: Checklist for designing perception surveys
18: Important skills for effective listening
19: Overview of different ways to code feedback data
20: How to code open feedback data
21: How to build or adapt a coding framework
22: Template coding framework and codebook
23: Example coding frameworks
24: Excel template graphs (coming soon)
25: Types and examples of data disaggregation
26: Example analytical framework for community feedback
27: Identifying the right format for the right audience
28: Formats for sharing community feedback
29: Key considerations for sharing feedback data
30: Inter-agency or inter-office sharing of feedback highlights
31: Developing an action plan for addressing community feedback
32: Community feedback action tracker
33: Steps to take when receiving sensitive feedback
34: Template for mapping out focal points and services
