Humanitarian crises are complex and dynamic. Reliably delivering against commitments to quality and accountability, improving over time and ensuring continued relevance despite changing contexts requires management approaches that are data-driven and adaptive.
Quality Assurance and Accountability Systems (QAAS) are a way of addressing this, while strengthening accountability to the affected population by providing confidence that standards for quality will be met and maintained over time.
This guidance provides practical, step-by-step guidance to National WASH Clusters and partners in country to support effective management of quality and accountability at the coordination level in humanitarian WASH responses.
