Presentation for ALNAP's 29th Annual Meeting
In this presentation, World Vision (WV) outlined how, during the response to Typhoon Haiyan, accountability was pushed from being seen as a cross-cutting issue to fundamentally underlying the entire WVi response. It focused on two areas in particular: 1. How accountability was integrated into WV programmes and operations from day one 2. How ‘CwC’, particularly engaging communities through radio broadcasting, was mainstreamed into how WV works with disaster affected populations.
Within three days of Typhoon Haiyan making landfall, WV had deployed assessment teams. The assessments included questions about whether affected communities were receiving sufficient information about the aid effort and available services, as well as their preferred methods of communication. These questions were asked in order to ensure WV communicated with communities through their preferred and most trusted channels and engaged communities in project design. Information provision and complaints/feedback mechanisms were also put in place from the very first food and NFI distributions.
Furthermore the M&E tools utilised during the response, particularly the post-distribution monitoring tool, captured feedback regarding community satisfaction levels in terms of information needs and access, as well as complaints and feedback. This information was not only fundamental to operational accountability and targeted at direct beneficiaries, but was also used to support humanitarian radio broadcasting to engage communities and ensure they understood what was happening across the wider aid effort. This presentation includes video footage from communities giving feedback on WV’s accountability and communication efforts at different stages of the response.