In Patongo, Northern Uganda, Medair appointed a Beneficiary Accountability Officer in 2008 who works full time on communicating with the communities we serve, measuring progress against our objectives and responding to community complaints and requests.
We go to great lengths to ensure that beneficiaries can complain and make suggestions as easily as possible in our project sites. Why? Because we don’t come to a crisis situation to impose our will. We come to compassionately serve the most vulnerable, to listen to their needs, and to work alongside them to find solutions. Above all, we strive to make ourselves accountable to our beneficiaries.
