Cash recipient experiences in Ukraine
This report presents the fourth and final round of our research project “Mapping the user journeys of cash recipients in Ukraine”, which began in January 2023, in collaboration with Open Space Works Ukraine (OSWU). Each round explores the journeys of cash recipients with the following objectives:
- Document the experiences of aid recipients in humanitarian cash transfer programmes and government-led social protection programmes;
- Develop collaborative recommendations with aid providers to improve these programmes, enabling real-time learning from recipients’ experiences and feedback.
In our fourth round, we spoke to four groups of cash recipients: Men and women who received cash for agriculture; Women with children who received small business grants; Men and women who received cash for fuel; Ex-combatants who received humanitarian cash.
Key findings:
- Lack of recipient participation weakens programme impact.
- Finding out about assistance is too often a matter of luck.
- Bureaucracy, delays, and logistics make accessing aid difficult.
- People rely on each other and programmes should better reflect this reality.