A case of Help Desk Committees in Turkana, Kenya
The purpose of this learning document is to show utility and value of complaints and feedback mechanisms through a case study of Help Desk Committees in Turkana, Kenya. It offers key lessons that should be considered when setting up complaints channels in HelpAge programmes. The DEC-funded programme set up to respond to 2011 draught was one of the first HelpAge programmes that piloted feedback mechanisms.