Constituent Voice is a methodology developed by Keystone Accountability to enable organizations to improve results by optimizing their relationships with their constituents. The purpose of this note is to help organizations understand what Consituent Voice method is and how it works.
Constituent Voice is a work in progress. We have a strong focus on rapid cycle learning across all our work, including and maybe even especially with respect to our core methodology. We are constantly searching for better questions and new ways to ask then, for new approaches to analyzing and interpreting data, and for simple ways for organizations to respond and improve. While comprehensive in the sense of describing all aspects of our methodology, this note is not exhaustive in its illustrations. Examples of Constituent Voice in action are recorded and published on our website continuously, and we will update this Technical Note every few months. The constituents of organizations are sometimes people and sometimes other organizations. Keystone frequently helps clients to apply Constituent Voice in both these cases. Constituent Voice works differently in these two contexts.
This note is written mainly about applications of Constituent Voice where respondents are individuals. To learn more about how we cultivate organization-to-organization feedback, please supplement your reading of this note with a review of the Keystone Performance Surveys portion of the Keystone website. There you will learn how some of our clients are using Constituent Voice to improve their relationships with their investees, suppliers, grantees, and partners. Our data set here includes over 4,000 responses to Keystone Performance Surveys from over 30 countries.