The CRS Feedback, Complaints and Response Mechanisms Guide presents steps and quality standards to enhance FCRM design, start up, implementation and close-out and highlights how key actions for FCRMs differ during an emergency response. It is accompanied by 12 hands-on tools which are accessible within the PDF itself. The FCRM Guide is intended to be a primary resource for program and response teams, MEAL staff, and senior leadership working to increase accountability, protection mainstreaming and safeguarding within our programming.
