Commissioned by the Evaluation + Controlling Division of the Swiss Agency for Development and Cooperation (SDC)
The Swiss Agency for Development and Cooperation (SDC) views knowledge management (KM) and a culture of institutional learning (IL) as conscious strategies aimed at getting the right knowledge to the right people at the right time and helping people share and put infor-mation into action in order to improve organisational performance. Over the past 7 years SDC has put in place a strategy, structures and instruments to promote KM and IL in SDC. The purpose of this evaluation is to assess where SDC stands with regard KM and IL and to gain insights to improve its future performance. The evaluation focuses on - the effectiveness of practices and processes for KM and IL at SDC - the framework conditions and organisational issues that promote or hinder KM and IL at SDC, - and the outcomes / impacts of KM / IL on SDC's performance.