This Guide is a companion to the 2010 HAP Standard in Accountability and Quality Management. It has been developed to replace the interim Guide to the 2010 Standard and in response to the need and demand for a more detailed supporting document to the HAP 2010 Standard. It provides guidance and resources for organisations aiming to put the HAP benchmarks into practice and supports those looking for practical suggestions, tools and case studies in their efforts to develop a coherent approach to accountability.
This Guide is aimed at organisations committed to improving the accountability and quality of their programmes. It can be used by senior managers, programme staff, facilitators and trainers to build awareness and understanding and strengthen the implementation of quality management and accountability in relief and development work. It reflects the collective effort of HAP Members and other organisations which have used the HAP Standard to strengthen accountability and quality in their work.
Acknowledging the diversity of organisations and their operational models, this guide provides a wealth of resources which reflect the different ways HAP members and other organisations have implemented the HAP Standard and strengthened accountability and quality in their work. The resources shared in this Guide have been generously provided by HAP members, other organisations, and their dedicated staff working all across the world. These resources reflect the diversity of the HAP membership and their efforts to overcome the contextual, organisational and operational challenges when meeting their accountability commitments. Organisations interested in applying for and understanding the HAP certification process should use the HAP Guide to Certification, which presents key information about the process and its main components.
