Many NGOs have less success documenting their results at the agency level than at the program or project level. Little has been published on the challenges NGOs face in developing and measuring agency-level results. To address this issue, InterAction, an alliance of NGOs, commissioned a comparative study that drew on the existing grey literature, and a sampleof 17 InterAction member organisations through case studies and interviews.
This paper builds on that InterAction study by presenting one of the first published case studies of a successful agency-level measurement (ALM) system–Catholic Relief Services’ (CRS’) Beneficiary and Service Delivery Indicators (BSDI) initiative.