Aims: –to gauge aid recipients’ perceptions (negative or positive) –to receive “quick feedback” information about problems and shortcomings on the ground –to provide fast, appropriate solutions –to respond to questions about Oxfam GB’s actions and strategies in its emergency response –to provide another way of recording complaints and grievances –to act as a learning experience –indirectly: to test the relevance of Oxfam’s actions and uncover any other needs that have not yet been identified.
