Service Delivery: Between the State and External Actors

This presentation focuses on the experience of service providers in Eastern Democratic Republic of Congo who have engaged in Phase II of the Tuungane Community-driven Reconstruction Programme. The programme aims to improve local governance and service delivery and focuses heavily on fostering accountability relationships between crisis-affected communities and their service providers. The discussion revolves around the ways in which these externally-imposed notions and methods of accountability (through the Tuungane programme) cohere with, enhance, constrain or challenge the state’s and service providers’ notions of accountability and the types of relationships they aim to foster.

Please note that this presentation was not actually delievered at ALNAP's 29th Annual Meeting as the presenter was not able to attend.