The COVID-19 pandemic has shaped humanitarian discourse and action since early 2020. It shone a spotlight on the critical importance of effective dialogue and communication, on the need for accurate and informed information, and the value of engagement in developing communication that ensures access by all affected.
This study sought to identify changes to the communication, community engagement and accountability (CCEA) landscape as a result of the COVID-19 pandemic. Five key trends were identified and recommendations offered for forward planning.