The evaluation, over three days, consisted of desk based review of secondary data, followed by semi structured interviews with a range of internal and external stakeholders including; • Jacqueline de Gaillande, CEO of VRCS • Augustine Garae, DM officer of VRCS • Branch and sub branch managers from three islands • Herve Gazeau, Head of Delegation, French Red Cross • Natasha Freeman, Country Team Representative (Phase I) • Peter Korisa, Research and Planning officer, National Disaster Management Office (NDMO) • May Pascual, UNICEF • Salonge Leingkone, Marie Ng and Noel Manwoi, Finance and logistics, VRCS • Ronnie Bong and Roger Shem, VRCS volunteers • Aurelia Balpe, Head of Regional Office, Suva Unfortunately, the evaluators were not able to meet with beneficiaries from any of the affected areas due to the time and financial resources required. Instead beneficiary satisfaction surveys were undertaken by staff and volunteers using standard survey templates in two of the affected areas; Tanna and Aniwa. A total of 235 responses were received from Tanna South East/White Sands (73%), Tanna South (24%) and Tanna South West (3%). Unfortunately the responses from Aniwa were discounted because of concerns over the validity of the data. Rather disappointingly no responses were received from Erromango North or Erromango South. Surveys were then entered into survey monkey and the data analyzed and the findings presented at the lessons learned workshop. For further detail on the beneficiary satisfaction surveys, see annex III. Following the evaluation, a two day lessons learned workshop was held with key VRCS staff and volunteers. The workshop aimed to be participatory, in order maximize the knowledge and expertise of those present, and allow for a shared understanding of how the operation unfolded. The key objective of the workshop was to examine what went well, what didn’t go well and identify areas that could be improved. The key output of the workshop were two plans, one prepared by VRCS headquarter staff and one prepared by branch, sub branch managers and volunteers, of concrete steps that could be taken over the next six months; before the next cyclone season. See page 17 for the plans. Lessons learned are also drawn out under each of the relevant sections of this report. See annex VII for the evaluation of the lessons learned workshop.