Islamic Relief Worldwide's (IRW) Field Office Complaints and Feedback Policy is a cornerstone of IRW's commitment to its core values of sincerity, compassion, social justice, custodianship, and excellence. It aligns with external standards such as the Core Humanitarian Standard (CHS) on quality and accountability, which IRW has integrated into its organizational systems through frameworks like Ihsan (Excellence) and the Monitoring, Evaluation, Accountability, and Learning (MEAL) Framework. The evaluation was initiated to understand how well the policy functions at both strategic and operational levels, and sought to explore the policy's clarity, accessibility, and alignment with international standards, as well as its effectiveness and application in addressing complaints and feedback from rightsholders and stakeholders.