The purpose of this evaluation is to assess the CCCs as part of the ICRC's architecture for AAP in order to inform the further rollout of CCCs across delegations. While a technical assessment of the existing feedback solutions is outside the scope of this exercise, the evaluation aims to identify actionable short-term improvements as well as more strategic recommendations to inform the future of CCCs.
Overall, the evaluation team concludes that the CCCs are making a distinct contribution to accountability – at a limited cost and with manageable risks. That said, efforts to address design flaws and organizational challenges would enable the centers to realize more of their potential and provide a more suitable solution in emergency contexts.