Event recording

Going further than feedback: Changing the humanitarian system to support accountability

This content is not shown because you have denied third-party cookies. You can view it at https://youtu.be/meWcmpt3wq8, or update your cookie settings

Despite decades of commitments, policies and initiatives by many organisations and individuals, the humanitarian system has made limited progress in putting people affected by crisis at the centre of humanitarian action. There are several key challenges, explained by a new ALNAP paper (forthcoming), that are still holding the system back.

But there are now new opportunities to tackle those challenges and make necessary changes to structures, processes and mindsets. This is needed to shift  discussions of AAP out of a technocratic silo to become embedded in the architecture of an accountable, responsive humanitarian system.

This webinar interrogated some of the key challenges and explore potential solutions to making meaningful change on accountability to people affected by crisis from the perspective of different humanitarian actors across the sector. Moving beyond discussions on how to implement complaints and feedback mechanisms, the events focused on the leadership level decisions, changes and investments that could create a supportive structure to implement an accountable humanitarian system.


  • David DiGiovanna, Policy Advisor, Office of Policy and Resource Planning, PRM, U.S. State Department 
  • Manja Vidic, Head of Office, OCHA Philippines
  • Andhira Kara, Refugee advocate and Researcher, ODI
  • NG’AA Michael Mwendwa, Disability Inclusion Advisor, ICRC
  • Martina Broström, Project Manager, CHS Alliance
  • Tarkie Walelign, Regional GBV Programme Coordinator, Amhara Women's Association (AWA) 
  • Jen Doherty, Research Fellow, ALNAP

The event was chaired by Jessica Alexander, Independent.